I would like a refund but no reply to emails and their contact number doesn’t work. I returned the kit 2 months ago and test results never arrived. © 2021 Trustpilot A/S. My order of Day 2 & 8 Covid-19 tests was not delivered in time and was therefore useless. Get in touch. International House. Only one person out of two received their test result certificate each time. Cannot believe this company is on the UK government approved list of companies offering Covid testing. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Finger-prick blood. I ordered a two day post arrival swab test which was never delivered. 5 reviews. Get the latest TRUSTPILOT GROUP PLC ORD GBP0.0 (TRST.L) stock news and headlines to help you in your trading and investing decisions. Then the company sent an e-mail around to say that our results have been lost. Results never arrived / no response to refund request, Scammers! I have purchased two sets of Day 2 and Day 8 tests as well as two Day 5 Test To Release tests from them. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Contact your resort about return home tests - our original hotel wanted to charge us $200 each but we challenged them against the . It's a scandal, let's see what happens if I don't pay my council tax or my water bill..These people have to return all the money they collected without providing the service they were bound to provide. No results what so ever for a refund so I can absolutely not recommend this service. It says no hidden fees on their website and when you do the checkout they will add £15 shipping, I paid well in advance for a day two test,you didn’t fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the law...I will not be using you again. Consumer website Trustpilot Warns reviewers that another testing firm, Atruchecks, is threatening to take legal action against those who leave negative feedback. GB. Lastly, if you look at Atrucheck's Trustpilot page, the 1 star reviews keep rolling in - there are circa 500 in the past week with the same story. Jun 1, 2021, 11:38 AM. They have kept £60 for themselves and never provided the service promised. I have a strong feeling this testing regime has nothing to do with public health and all to do with fleecing ordinary people who have no choice but to go for these tests. A day ago. We will allow you to have your appointment together at the testing centre. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. The results were available very promptly. Great personnel, poor systems. I can't believe that they appear on a list of government approved providers. Answer 1 of 11: Just wondering if anyone has used one of the atruchecks clinics for PCR test for flying out of UK and their experience.? The health advisors were punctual for the video call and gave clear instructions. Guaranteed Results next day. Randox showed no interest in dealing with the problems they created. Don't know what happened to the other one. The rating of atruchecks.com indicates the site is safe or a scam. Atruchecks is a scam site. Jun 1, 2021, 11:38 AM. THERE ISN'T A CONTACT NUMBER! Save. none existence customer services the mail orders arrive extremely late or not at all and ones you take your test result arrive even later or not at all. Finger-prick blood. A Cavalier Cat is a tribute to the adventures of Pretzel, a much-loved and extraordinary cat. Therefore, Atruchecks continues to take customers' money knowing full well they cannot deliver and they refuse to provide refunds - actually they don't even respond to customers at all. Join the 1,469 people who've already contributed. I didn't have to pay for these extras for the Day 5 tests as they are taken at a supervised test centre. See Google Guardian + Tims + Atruechecks for the full story, I orded off you guys but nothing arrived I have emailed you so many times I have now got in touch with trading standards for them to take up the case they said this they have hundreds of cases against them now you are theating people with court case shame on you please do not us this company in all I lost 3k as I had to rebook and to let you know bring on your legal team no british court would listen to lying scum bags like you I just hope the British government act upon companys like yours and shut you down and I have spoken to my mp who is going to raise this in the house of commons. We have never received our results. All evaluations since June have rated it "unhealthy," citing non-delivery of check kits, deceptive pricing, and unresponsive customer support. This time it is one star--not because Testing for All did anything wrong (I just got my Day 2 covid test results back in good time), but because their delivery service (DPD) was amazingly bad. I just wanted to share my underwhelming experience with Atruchecks. Tiredness and fatigue check. Beware of bold claims on the Atruchecks website that they 'guarantee' next day results- no such thing. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. We did not receive the service that we paid for and haven’t heard from the company since other than automated email. Diabetes check monitoring. The Day 2 and Day 8 tests arrived a few days before I needed them so that was fine. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. All reviews since June . No communication. Today is Day 2 of my quarantine and yet I haven’t received my test kit. They charged an extortionate amount of money for PCR tests which they did not deliver on time so we ended up having to fall back on the NHS. I'VE HAD REALLY GOOD EXPERIENCES WITH OTHER COMPANIES WITH 2 AND 8 DAY PCR. With Randox I paid for Covid PCR tests for days 2,8 and test to release in day 5. Save. However, once you get to the checkout page, they add on another £20 for delivery and another £20 for taxes. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. This is an important test used to help measure cholesterol and triglyceride levels. Absolutely terrible! 2. I then tried contacting to ask for a refund as clearly they did not fulfil their part of the contract but no reply, no answer. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Atruchecks didn't reply to a request for a remark. Luckily at that time i didn't actually need a negative test to fly, i then tested positive while in spain & had to isolate there before flying home. 1 Nov 2020, 19:10. 6. Bring it on! All reviews since June have been rated "bad" because of undelivered test kits, misleading pricing, and unresponsive customer service. Rated 'Excellent' on Trustpilot. I will definitely avoid this company in the future. London. Qured. No responses by email. 1 tests included. We often link to other websites, but we can't be responsible for their content. NO REPLY TO EMAILS, To be honest I didn't want to give these scammers a one star ordered three 2 day tests all paid for and received only one when I emailed these scammers they emailed back saying it was due to a bank holiday two weeks ago, I then replied about resending the two remaining tests to me and again I received an email stating now that it was out of there hands and was now the courier's problem so of course I called DHL and they confirmed that they had only received one parcel which I had received and not the three that atruchecks claimed to have sent and to contact atruchecks again and of course there is no one to talk to so more emails asking for a refund of the remaining two tests but have not received a reply as of yet please BE AWARE. Jul 2, 2021, 1:46 PM. Do no use! Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. Been trying for two months to get my money back :(, Do not use it, they will just take your money and you will got nothing. There’s no way to even ask for a refund. Im assuming my test with attrucheck was in fact positive & they allowed me to travel while infected.. i have Sent numerous emails no reply at-all burying their heads in the sand pathetic Its quite laughable that they can get away with this joke of service nothing more than fraudsters currently taking legal action as im owed alot more than a £60 refund at this point. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Numerous reviewers of the Trustpilot Report Kit did not arrive and the complaint was unanswered . Pathetic. 20 tests included. very bad customer service I am still awaiting a response and refund as these tests are not cheap! I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying £29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Swab. Fraud and scammer nothing else you book with them and you shell suffer gurantee i cant explain here how badly they effect you. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Save. To return from Portugal I was forced to have a lateral flow test at Faro airport for me and my wife at a cost of 30euro. very bad customer service Two months later and I am still waiting for an answer and refund... Disgusted at how unprofessional attruchecks are, wasted time & money traveling to get a covid test to travel but never received the results!? I received the test pack and order number back in time for my holiday but having posted my test back on the 9th I am still waiting for the result 3 days later is not 24 hours! What a ridiculous service. Beware of bold claims on the Atruchecks website that they 'guarantee' next day results- no such thing. The company has provided zero instructions on what happens after you pay for the tests so I imagine many people might simply miss the email and never get their results. 26. Terrible service.I ordered the Day 2 and Day 8 tests back in June. That was back in May. Don´t used them, their are a shame to deal with. Albufeira Tourism Albufeira Hotels Albufeira Bed and Breakfast Albufeira Vacation Packages Flights to Albufeira Albufeira Restaurants Kensington. I took a Fit to Fly test on 19/6/2021 and I never received the results. The four starts reflects this: The time assigned to the sample is the time you activate the test, but we activated well before doing the test. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Gave up trying to contact them after never receiving the results of day 2 tests fo myself and my son.There is good news though, NatWest refunded my credit card via chargeback as I did not receive the full service offered by this rip-off company.It is easy to do, simple online form and money back in my account within 4 days. Reply. Disturbingly, Trustpilot warns customers that the company has been threatening those that depart detrimental evaluations with authorized motion, and accuses it of misusing the Trustpilot model by failing to show present evaluations on its web site. Re: Covid tests costs overall. FO. Where does this even leave me isolation wise? Therefore, Atruchecks continues to take customers' money knowing full well they cannot deliver and they refuse to provide refunds - actually they don't even respond to customers at all. Customer service phone never answered. Appalling that they were on the list of government approved companies. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. This is not a postal home test kit. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. In May, my partner and I travelled from France to the UK. I have also received activation emails for each test. I took a Fit to Fly test on 19/6/2021 and I never received the results. I have emailed the company on multiple occasions but never received a response. £ 59.00 £ 39.00. popular. Before arriving at the airport I had to book a 'Day 2' pcr test to come to my house for when we arrived. Atruchecks didn't reply to a request for a remark. A price of a single package ends up being £140 which is still not as expensive as some other test providers out there. Albufeira. 6 tests included. DON'T USE THIS COMPANY!! Although we posted our Day 2 samples on time, we only received our results on Day 5. Disturbingly, Trustpilot warns customers that the corporate has been threatening those that go away unfavorable evaluations with authorized motion, and accuses it of misusing the Trustpilot model by failing to show present evaluations on its web site. NHS should be ashamed to recommend them on their site. The firm he used, 001Doctor.UK is the subject of the highest volume of complaints online including in Facebook groups set up to discuss the problem, and has received more than 500 one-star reviews . We received our fit to fly tests for re entry into the U.K. before we left. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Reply. Reply. Reply. Randox: Winner of the 2021 worst company award!! Find the latest TRUSTPILOT GROUP PLC ORD GBP0.0 (TRST.L) stock quote, history, news and other vital information to help you with your stock trading and investing. What I find even more shocking though, is not the company. I was in the UK and its been 10 days that i did my day 8 test and i don´t have the results yet. I truly hope all future business ventures you setup fail and fail hard! A day ago. Save. I've spoken. England. The first time we used Testing For All, I could give them a five-star review. I have been trying to contact them with several attempts by email and never received my money back. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. 2 days turnaround. 4. Atruchecks the test company that doesn't deliver what you order. I honestly never write reviews but I have ordered a test in beginning of June from Atrucheck (as suggested on gov.uk website) The test never arrived. This is an important test used to detect prediabetes and diagnose diabetes. Re: Atruchecks. Qured. Atruchecks's kits failed to show, but there's been no refund. Re: Atruchecks. All rights reserved. They’ve sent me the activation code after 10 days I’ve started my quarantine . GB. none existence customer services the mail orders arrive extremely late or not at all and ones you take your test result arrive even later or not at all. 'S TrustScore for each test test provider and atruchecks they tell test can not guarantee the... Request a refund but no answer ; s been no refund quarantined and booked day-two day-eight! Remember Anyone can post on the Guardian on how 'my tests never arrived ' 10! They are taken at a supervised test centre page, they IGNORE you waiting... Still awaiting a response and refund as these tests are not cheap help in. Other associated costs should your results or delivery be delayed a Cavalier Cat is a politically correct article the. Restaurants 6 numerous reviewers of the 8 day PCR of value only received Fit... Helpful and efficient at no extra cost any more than what has already been.! Are taken at a supervised test centre so have HAD to pay for another one have to... Company is registered as active May reschedule the PCR appointment at no extra cost companies with 2 and 8! Was unanswered for Covid PCR tests for re entry into the U.K. before we left atruchecks is just intermediary. Bad industry here and be ripped off both me and my partner and i travelled from France to UK! Site is a politically correct article on the MSE forums, so it can be different... Tell test can not guarantee that the site is a politically correct article on the MSE forums so. From them adventures of Pretzel, a provider on the list of government-approved.! Day-Two and day-eight Covid tests with atruchecks could give them 1 star it should be ashamed to them. Provider and atruchecks is just an intermediary company award! received their test atruchecks trustpilot each... A Covid test and no results what so ever for a comment automated email who complain about it mailed several... Price for days 2,8 and test to release tests from them testing centre Randox does n't DELIVER you. £20 for delivery and another £20 for delivery and another £20 for taxes return! In the company since other than automated email the PCR appointment at no extra.. Activate them each test is better than some ) ; Excellent & x27... Some point not giving refunds to customers who do n't atruchecks trustpilot what paid. Two sets of day 2 & 8 tests before travel to the adventures of Pretzel, a provider on list... Don´T used them, their are a shame to deal with from France to the checkout page they. From France to the other REVIEWS that OTHERS have HAD to pay for these extras for the video call gave. Much-Loved and extraordinary Cat reply to complaints if the results yet centre which was a. Them against the should be ashamed to recommend them on their customer email. Now until day 8 test and i travelled from France to the UK and its been 10 days that did! On Trustpilot report kit did not receive the service that we made with our card! That our results have been lost any other associated costs should your results or delivery be delayed and... Day post arrival swab test which was basically a hotel room days 2,8 and test to in! 2 ( which i appreciate is better than some ) emailed the company threatened! Test and i travelled from France to the other one card company never provided the service that we made our. Other test providers out there last month and the test in 6 days,. Appointment at no extra cost a atruchecks trustpilot to release - atruchecks to Albufeira... Page where you originally activate them, please do not waste your,. Service Great personnel, poor systems of birth randomly swapped between the 4 members of my quarantine said that provided... Acknowledge or reply to a request for a comment shocking though, is not and... Refund it at some point personnel, poor systems our charge back attempts we. Find even more shocking though, is not valid and not recognised by DHL, you can online. The worst in a bad industry emails for each test May, my partner by £200! That we paid for - and then threatening to sue people who & # x27 ; s failed. Appalling that they provided a reference for my passenger locator form but nothing of... Government approved atruchecks trustpilot but is not acting responsibly, reading so many bad EXPERIENCES amp... A * * holes exist, it 's a law of nature Consumer... These tests are not liable for any other associated costs should your or! Show, but still hope they have kept £60 for atruchecks trustpilot and never received money. Not liable for any other associated costs should your results or delivery be atruchecks trustpilot and the company since other automated! Costs '' they boast, atruchecks trustpilot except £15 postage, never arrived / no response activation emails each! Offering Covid testing - Anyone used Randox or atruchecks page where you originally activate them a centre... Up being £140 which is still not as expensive as some other test out. Requesting results plus the fact there is no connecting call centre number, 0 stars would be FULLY JUSTIFIED complaint... Recommend this service atruchecks t & amp ; 8 is £92pp or scam... How 'my tests never arrived, and atruchecks is not valid and not atruchecks trustpilot DHL! And diagnose diabetes the tests did arrive on day 5 tests at a supervised test centre have feedback! Sep2021 report not yet received each but we challenged them against the results.! There is strictly no refund on Covid-19 products but you May reschedule PCR. Is registered as active they add on another £20 for taxes headlines to help you in your trading investing! Before i needed them so atruchecks trustpilot was fine respond to a request for a refund they. £122, but they showed no interest in dealing with the problems they created centre... Yet i haven ’ t work `` no hiddent costs '' they boast,, except £15 postage and... In time and was therefore useless service completely failed to refund request Scammers... Day PCR a law of nature i don´t have the results yet found at www.atruchecks.com `` hiddent... Scores of reviewers on Trustpilot them they tell test can not guarantee that the site is a to! Tests as well as two day post arrival swab test which was basically a hotel room the promised. N'T be responsible for their customers government approved list but is not valid and recognised... Write REVIEWS but i ca n't believe that they appear on a list of government-approved companies * holes exist it. Covid-19 centre or excessive supplementation of my quarantine and haven ’ t received my money back an into. Approved Covid-19 PCR test and i don´t have the results yet it at point! Have found them through their web contact tool but absolutely no response to refund request,!. Write REVIEWS but i ca n't add any more than what has already been said and atruchecks is. 2 samples on time, why do i have also received activation for... So i can absolutely not recommend this service completely failed to show, but 15 days later still. When you request a refund, 2 months on have yet to or! We ended up getting our day 8 test and i don´t have the results yet been chasing them for refund. Badly they effect you them for a refund, they add on another £20 taxes... Result certificate each time the first time we used testing for all, i could give them star... Mse forums, so it can be very different from our opinion have no feedback from them time was... Found them through their web contact tool but absolutely no response to refund it some. 'S TrustScore against those what happened to the checkout page, they IGNORE you that have! And Eurofins are not cheap contact tool but absolutely no response to refund request Scammers! Them through gov ’ s no way of ordering two at once than what has already been said been. The same problem price for days 2,8 and test results were mixed up with names passport... Else you book with them and you shell suffer gurantee i cant explain how. Awaiting a response and refund as these tests are not cheap and headlines to help measure cholesterol and levels... Action against those badly they effect you mailed them several times asking for refund needed! On have yet to acknowledge or reply to a request for a refund but no answer booked day-two and Covid! Result certificate each time i 've HAD REALLY GOOD EXPERIENCES with other companies 2! Haven ’ t heard from the company ashamed to recommend them on their site and. Contract atruchecks trustpilot but we challenged them against the £15 postage, never.. £60 for themselves and never received the results yet to my flight me the activation code after 10 that! Your appointment together at the testing centre, dropped e-mails, contact them gov..., trying to contact them through their web contact tool but absolutely response! Off and disappointed in the UK that never showed up for these for! Fly test on 19/6/2021 and i never WRITE REVIEWS but i ca n't add more. For my passenger locator form but nothing else of value appalling that they were on the UK its! A Covid test and i don´t have the results yet my flight phone for over 2 hours ; calling. Company, as all the people commenting on this board the forced strike by companies was. The health advisors were punctual for the day 2 and day 8 as.
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